Privacy policy

The Silk Way Trading – Official Lucky Harvey Distributor (GCC)

 

OVERVIEW

This website is operated by The Silk Way Trading, the official distributor of Lucky Harvey watches in the GCC region. Throughout this Privacy Policy, the terms “we”, “us”, “our” refer to The Silk Way Trading.

We operate this website, online store, customer service channels, communications, marketing activities, and related services (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide e-commerce services to customers worldwide.

This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information matters, this Privacy Policy shall govern.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

Depending on your interaction with us, we may collect the following categories of personal information:

A. Information You Provide Directly

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • WhatsApp number

  • Account login credentials (if account registration is available)

  • Messages, reviews, inquiries, or support requests

  • Warranty claims information

  • Any other information voluntarily submitted by you

B. Payment & Transaction Information

  • Order history

  • Purchased items

  • Order value

  • Payment method type

  • Payment confirmation status

  • Refund or exchange history

Note: Full payment card details are typically processed by secure third-party payment providers and are not stored directly by us.

C. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Language preferences

  • Approximate geographic location

  • Pages visited

  • Time spent on pages

  • Cart activity

  • Referring websites or advertisements

  • Click behavior

  • Cookies and similar technologies

D. Information From Third Parties

We may receive limited information from:

  • Shopify

  • Payment gateways

  • Shipping partners

  • Analytics providers

  • Advertising platforms such as Meta Platforms, TikTok, and Snap Inc.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

Order Fulfillment

  • Process purchases

  • Confirm payments

  • Arrange shipment and delivery

  • Provide invoices and receipts

  • Manage returns, exchanges, and cancellations

Customer Service

  • Respond to inquiries

  • Provide order updates

  • Handle warranty requests

  • Provide after-sales support

Website Experience

  • Improve website performance

  • Personalize product recommendations

  • Remember preferences

  • Improve navigation and usability

Marketing & Advertising

We may use information to send or display relevant promotions through:

  • Email marketing

  • Facebook

  • Instagram

  • TikTok

  • Snapchat

This may include remarketing or retargeting based on your browsing activity.

Fraud Prevention & Security

  • Detect suspicious transactions

  • Prevent unauthorized use

  • Reduce fraud and chargebacks

  • Protect customers and systems

Legal & Compliance

  • Comply with legal obligations

  • Respond to lawful requests

  • Resolve disputes

  • Enforce our policies and rights

SECTION 3 – COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies to:

  • Keep your cart active

  • Remember login or preferences

  • Measure traffic and performance

  • Understand visitor behavior

  • Improve advertising effectiveness

  • Show relevant ads

Third-party advertising platforms may also use cookies or similar tools.

You may manage cookie settings through your browser. Disabling cookies may affect website functionality.

SECTION 4 – LOCAL CURRENCY & LOCATION DETECTION

Our website may use your IP address, browser settings, or approximate location to display:

  • Local currency pricing

  • Region-specific offers

  • Shipping estimates

  • Language preferences

However, unless otherwise stated, final checkout payments are processed in United States Dollars (USD).

Exchange rates displayed on-site may be estimates and may differ from your bank or payment provider rates.

SECTION 5 – HOW WE SHARE YOUR INFORMATION

We do not sell personal information in the ordinary commercial sense. We may share information where necessary with:

Service Providers

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Email communication tools

  • Cloud hosting providers

  • Fraud prevention vendors

  • Analytics providers

Advertising Partners

For campaign measurement and remarketing:

  • Meta Platforms

  • TikTok

  • Snap Inc.

Legal or Corporate Reasons

We may disclose information:

  • If required by law

  • To comply with court orders or regulators

  • To protect rights, safety, or property

  • During mergers, restructuring, financing, or sale of business assets

SECTION 6 – SHOPIFY RELATIONSHIP

Our store is hosted by Shopify. Shopify may process certain personal information to operate the store, process transactions, improve platform performance, fraud prevention, and related services.

Your information submitted through the store may be transmitted to Shopify and its service providers in accordance with Shopify’s own privacy practices.

SECTION 7 – PAYMENT SECURITY

Payments are processed through secure third-party gateways using encryption and industry-standard protections.

We do not intentionally store complete credit card numbers or security codes on our systems.

SECTION 8 – EMAIL, WHATSAPP & COMMUNICATIONS

We may contact you through:

  • Email

  • WhatsApp

  • Phone

  • SMS (where available)

Communications may include:

  • Order confirmations

  • Shipping updates

  • Support replies

  • Warranty matters

  • Promotional offers (where permitted)

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Operational messages relating to orders may still be sent.

SECTION 9 – DATA RETENTION

We retain personal information only as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Warranty support

  • Customer service

  • Accounting and tax records

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

When no longer needed, data may be deleted, anonymized, or securely archived as permitted by law.

SECTION 10 – INTERNATIONAL DATA TRANSFERS

Because we sell worldwide and use international service providers, your information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required, we take reasonable steps to use appropriate safeguards for such transfers.

SECTION 11 – YOUR RIGHTS & CHOICES

Depending on your country or region, you may have rights including:

  • Access to your personal information

  • Request correction of inaccurate data

  • Request deletion of eligible data

  • Withdraw consent where processing is based on consent

  • Request portability of certain data

  • Object to certain processing

  • Restrict certain uses of data

  • Opt out of direct marketing communications

To exercise rights, contact us using the details below.

We may request identity verification before completing certain requests.

SECTION 12 – CHILDREN’S PRIVACY

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided personal data, please contact us so we can review and delete it where appropriate.

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, social platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing information.

SECTION 14 – SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards to help protect personal information.

However, no internet transmission or storage method can be guaranteed 100% secure.

Please use caution when sharing information online.

SECTION 15 – COMPLAINTS

If you have privacy concerns or complaints, please contact us first so we can attempt to resolve the matter promptly.

Where applicable law provides additional rights, you may also contact your local supervisory or data protection authority.

SECTION 16 – CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of the Services after updates indicates acceptance of the revised policy.

SECTION 17 – CONTACT US

The Silk Way Trading
Shop 1411, The Avenues Bahrain
Bahrain

Email: support@lhgcc.com
WhatsApp: +973 3899 3330